Privacy Policy

1. What this policy covers

This Privacy Policy explains how DocConnectCare ("we", "us", "our") collects, uses, stores and protects information when hospitals and doctors use our website and app to post requirements, apply for roles, and communicate through our platform.

2. Information we collect

We collect information you provide directly, including:

• Contact details — name, email address, phone number
• Professional details — specialty, experience, medical council registration number, hospital name
• Job requirement or application details — role type, location, pay range, shift preferences
• Uploaded documents — resumes and supporting files, where submitted
• Messages exchanged through in-app chat once a shortlist unlocks contact

We also collect limited technical information automatically, such as browser type and general usage data, to keep the platform secure and working correctly.

3. How we use your information

• To match hospital requirements with relevant doctor profiles
• To verify doctor credentials against medical council records
• To operate masked listings — keeping identities hidden until both sides shortlist
• To notify you about matching shifts, applications, or messages
• To respond to support requests and improve the service

4. How masking works

Hospital names and doctor contact details are withheld from the other party's view until a mutual shortlist event occurs. This is enforced on our servers, not just hidden in the interface — the underlying data is not sent to the device until access is unlocked. Every reveal is logged for audit purposes.

5. Sharing of information

We do not sell personal information. We share information only：

• With the other party in a hiring conversation, once a shortlist mutually unlocks contact
• With service providers who help us operate the platform (e.g. hosting, messaging infrastructure), under confidentiality obligations
• Where required by law, regulation, or a valid legal request

6. Data retention

We retain profile and requirement data for as long as your account is active, and for a reasonable period afterward to comply with legal, audit, or dispute-resolution needs. You may request deletion of your data at any time, subject to any legal retention obligations.

7. Your rights

You may request access to, correction of, or deletion of your personal information, and may withdraw consent for future processing, by contacting us using the details below. Requests are handled in line with the Digital Personal Data Protection Act, 2023.

8. Security

We use reasonable technical and organizational measures — including server-side access controls and encrypted messaging — to protect your information. No system is completely secure, and we encourage you to use a strong, unique password for your account.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

10. Contact us